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(02) 4989 7800

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Servicing Newcastle, Lake Macquarie, The Hunter Valley and Port Stephens

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Client Testimonials

We understand that handing your pet over to a pet crematorium can be a very anxious time. We would like you to feel comfortable with your decision to engage Furry Friend Farewells and we promise to take care of your beloved pet throughout the entire cremation process. Our previous client’s have been very happy with our service and you will too.

Christie Field
Christie Field
06:37 16 Apr 26
recommendsThankyou so much for your beautiful service you provide when losing a fur baby . Service you provided and the beautiful... poem and scatter box was very beautifully done.read more
Kylie'n'Nathan Davies
Kylie'n'Nathan Davies
04:53 24 Mar 26
recommendsWe can’t thank the team enough for the care and compassion they showed our beautiful boy George. Losing a pet is... incredibly hard, but knowing he was treated with such kindness and respect gave us so much comfort.

They handled everything so gently and professionally, and it truly meant a lot to our family during such a heartbreaking time. George was so loved, and we’re grateful he was looked after by people who clearly care so much about what they do.

We highly recommend them to anyone needing support and care for their beloved pets. Thank you again for helping bring our boy home where he belongs 🐾❤️
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Kim Cummins
Kim Cummins
07:38 18 Oct 24
recommendsHighly professional & caring family service. Thanks for looking after "Jack-E-Bird" for us. We love the simple urn,... certificate & poem, it's just what he would've wanted. I highly recommend Furry Friend Farewells when it's time to say goodbye to your loved feathered, furry or finned friend.read more
Mandy James
Mandy James
08:19 02 May 24
recommendsHighly recommend. So lovely and professional. Makes a sad and stressful time just a little more bearable. Thank you.
Donald Penobscot
Donald Penobscot
04:18 29 Apr 24
recommendsI'm not the sentimental type, so I'll just say this - they are very professional and as you would expect they are... empathetic and understanding. While I didn't shop around, I found their prices affordable, and I also liked the services they provided such as delivery of the ashes to my address. If you read the other testimonials, you will see how well they deal with people who are grieving. I am here to say they are very good at what they do, and affordable.read more
Keira McKay
Keira McKay
03:23 20 Jan 24
recommendsIn a very difficult time Narelle and her team made a big difference. Such patience and kindness, and the dignity with... which they treated our beautiful Evee was amazing.
I can't recommend them enough.
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Rachel Hain
Rachel Hain
05:39 24 Oct 23
recommendsI would like to thank the team that helped make this heartbreaking time a little easier. We lost our beautiful girl... Tupac recently and Furry Friends Farewells were kind and respectful with the whole process. Thank youread more
Colleen Widdon
Colleen Widdon
08:20 05 Aug 23
recommendsI just wanted to take this moment to thank all the staff at Furry Friends Farewells, you were professional, caring and... very respectful during this time. From picking up our boy to returning him back home just yesterday (4/08/2023) you made this heartbreaking time a little easier. Thank you 🌈read more
Michael Cross
Michael Cross
14:50 05 Jul 23
recommendsMy mum asked her vet to arrange her dog to be cremated. All arranged without fuss and ashes delivered to her... home.
Very professional service. Mum wants to give this business five stars.
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Brooke Drake
Brooke Drake
09:24 18 Apr 23
recommendsWe found ourselves on a Saturday in a terrible situation where our long standing family member needed to be put down.... It then came up about what to do with her after she went to doggy heaven. In all the emotions, our vet sent our details to Furry Friends and within no time I had a phone call and a plan set that worked for us and what we could manage financially. The staff we encountered were so friendly and caring. Even dropped her back home to us with a caring smile in only a couple of days. I never want to think of us having to use them again but we know where we will go without a doubt.read more
Amanda Hughes
Amanda Hughes
10:12 06 Apr 23
recommendsThank you so much for looking after our boy boss we couldn’t have asked for anything better.
We are so glad to have... him home with us.
The love and compassion you guys have for your clients fur babies is nothing short of perfect you guys made such a hard time a little bit easier knowing his such good hands and his loved so thank you .
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Penny Dyer
Penny Dyer
07:54 03 Apr 23
recommendsI just received my boy back today and these people looked after my boy excellent and I love the urn and necklace thank... you guys so much for helping out through this hard time he wasn't just our dog he was our little baby so thank you so muchread more
Monique Ann Bullen
Monique Ann Bullen
22:07 27 Mar 23
recommendsI cannot thank Furry Friend Farewells enough. Not only where they loving and supportive they listened to my needs and... helped me every step of the way.
Thankyou so much for bring my girl home to us
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Morgan Crawford
Morgan Crawford
11:03 09 Aug 22
recommendsThank you for bringing our boy home.

My family and I have found it difficult after our boy crossed the rainbow... bridge on July 26th but we are so thankful to the team at Furry Friends Farewells for bringing him home to us. He left his cat brother and his human family behind and we all miss him dearly as he was such an important part of our family for the past 14 years.

We each got a set of prints and hair, and we got his ashes which sit next to his collar, leash and ‘Blind but Happy’ bandanna.

We organised everything on the day we said goodbye. He was picked up a couple hours after we said goodbye to him and we had him home with us within 2 weeks. We were referred to them by our neighbours and friends who had used them before.
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Teresa Hobbs
Teresa Hobbs
05:22 02 May 22
recommendsWe had to use Furry friends for our beautiful dog Honey at the beginning of February. It was already a difficult... decision to euthanase her but between the wonderful support from the vets, then the amazing support from furry friends it made everything easier. The care that was taken when we dropped her off to when she came home was outstanding. We then had to use them again at the beginning of April when our beautiful bunny Benedict unexpectedly passed away during his desexing operation. The care we have received both times has been so beautiful and incredibly. I honestly wouldn’t take my pets anywhere else. Thank you 😊read more
Roshelle Paxinos
Roshelle Paxinos
03:09 28 Apr 22
recommendsOur first contact and use of website was all smooth sailing. We submitted our order and had put our beautiful boy in... storage at emergency vet as Anzac public holiday. Had his ashes delivered today, however we had ordered for his paw prints to be taken. I wanted it tattooed and to be a replica of my boy. Called up ask where it was they were very relaxed saying probably fell out during delivery in car, only to receive call to advise they never took his prints! I am willing to accept some degree of human error but this is your job, you’re area of expertise to make the loss process easier, instead you have taken that chance from me. I can’t look at his prints, I can’t get a replica done on my foot, I can’t and my family can’t get any comfort from the situation I’ve been put in thanks to your negligence.
You came highly recommended but I will never recommend your service.
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Dimity Tudor
Dimity Tudor
04:28 20 Apr 22
recommendsThank you for taking care of our Crusher boy after he’s sudden passing.. I’m glad to have him back home where he... belongs xxread more
Sarah Garland
Sarah Garland
03:01 27 Jan 22
recommendsWe had to use Furry Friend Farewells twice when both of our dogs passed within 4 weeks of each other. We are very happy... with how everything turned out and would definitely recommend them to others. It was all very easy and they were very caring and sympathetic. Both Bella and Sarge were returned to us in person with much love and care.read more
Jess Carey
Jess Carey
11:17 12 Dec 21
recommendsMy experience with Furry Friend Farewells was very good, circumstances aside obviously. The service was very easy to... use, I organised everything online which was a relief as I probably wouldn’t have been able to speak to someone if I had to, being such an upsetting time. The lovely lady Rachael (I think) that dropped off my Spencer’s ashes found this out trying to ask how I was. I’m very sorry that I couldn’t string 2 words together, I’m sure I’m not the first person that has cried at you. But I really wanted to leave you the best feedback because your services made this whole part of the situation much easier.
Very professional, very compassionate. Will recommend your services to all.

Thank you again x
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Deb Bennett
Deb Bennett
07:10 11 Nov 21
recommendsThe total experience from booking , till the return of the ashes of Ollie was so heartfelt, compassionate and... professional … personal messages during the whole process was comforting… Thank you so muchread more
Brenda Steens
Brenda Steens
10:23 10 Nov 21
recommendsI recently lost my beautiful dog, Bella. It was unexpected and incredibly hard. The team were absolutely lovely, and so... very patient and kind. My girl was picked up on a Tuesday and I received her beautiful urn back on the Friday. I highly recommend this service, they are nothing but professional and incredibly kind.read more
Hannah KG
Hannah KG
08:55 20 Oct 21
recommendsOur family is so thankful for everything you did for us and our beautiful Molly.
We love having her home just in... time to celebrate her 16th birthday last Friday.

Coming out at 8:30pm on a public holiday with very little notice to pick up our darling girl meant so much to us and made an awful day just that little bit easier.

Although I do hate to say it, we will be back one day….
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Tammy Robertson
Tammy Robertson
10:25 28 Jun 21
recommendsAmazing, kind and very caring people. I cannot recommend highly enough thank you so much for taking such great care of... my girl Willow and for everything the compassion and caring shown by you all including Rachael on arrival to pick Willow up was so amazing in such a difficult time thank you for everything.read more
Tanya Jarman
Tanya Jarman
04:36 21 Apr 21
recommendsHuge thankyou to Furry Friend Farewells for the care understanding and support they showed upon the passing of our... beloved Scruffy dog.read more
Phoebe Bennett
Phoebe Bennett
08:16 24 Mar 21
recommendsi couldn’t thank furry friend farewells anymore! the team was amazing and the communication was great. thankyou for... being so amazing with my willow! in tough times like losing a pet furry friend farewells made it easier with their service.read more
Becka Andrews
Becka Andrews
02:36 11 Mar 21
recommendsHighly recommended loverly company my princess is back home ,,, can’t thank you guys enough
Marilyn Orman
Marilyn Orman
21:12 25 Feb 21
recommendsFurry friends are amazing! They understood our pain and we’re so comforting. Oz came home two days after he went into... their care and his memorial was just what we needed. Thank you so muchread more
Wayne Saunders
Wayne Saunders
22:06 11 Feb 21
recommendsI lost my best mate on the 30th of January, I went to furry friends a couple of days later to arrange his cremation... they couldn’t help me enough everything was just the way I wanted thank you furry friend farewells for looking after my mate Hugoread more
Jan Teasdale
Jan Teasdale
01:44 31 Jan 21
recommendsWe had our little dog, Gus for almost 18 years so it was a very sad farewell for us as we were all very attached to... him. Our grandchildren have grown up with him and they were very upset with his passing. From the first contact with Kylie at Furry Friends, to the final goodbye, a very comforting experience. Kylie was totally professional but understanding of our grief. Every process, from pick up to return delivery of Gus happened exactly as Kylie stated . Thankyou Furry Friends for the way you handled everything. We would highly recommend your company a million times over. The Teasdale family.read more
Terrence Apthorpe
Terrence Apthorpe
07:39 12 Jan 21
recommendsquick, passionate service. would 100% recommend.
Amy Phipps
Amy Phipps
09:08 30 Dec 20
recommendsThank you so much for your compassion and professionalism during such a sad time for our family.
Losing our 13 year... old Labrador, Dora, was a tough time for us but you made it that much easier. She was picked up, cremated and returned to us beautifully presented and with her inked paw prints framed with a beautiful message all within 24hrs for us to forget remember her.
Thank you so much and I will recommend you to everyone I know who finds themselves in this sad situation.
Damien, Amy and family.
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Bron Hutchins
Bron Hutchins
07:09 25 Dec 20
recommendsAfter 19 years of unconditional love, loosing our beautiful girl a few days before Christmas was utterly heartbreaking.... Kylie & Sean where the most helpful, caring and compassionate people and took care of everything in the middle of Xmas eve madness and had Mixy delivered back home before Christmas. I can not thank them enough. Amazing service and highly recommended.read more
Yvette Whiting
Yvette Whiting
19:51 13 Dec 20
recommendsI cannot rate these guys highly enough a few weeks back I had to have my dad’s 14yr old lab x put to sleep... 😢Kylie & Sean were amazing to deal with nothing was a problem ,there compassion was amazing and service was excellent five out of five stars from me.⭐️⭐️⭐️⭐️⭐️.Thank you Kylie and Sean 👏👏read more
Alex Noble
Alex Noble
22:31 11 Dec 20
recommendsCouldn’t recommend highly enough, after having to say goodbye to our 18 year old beautiful pups Honey and Cosmo, furry... friends farewell made the process afterwards a lot easier then expected. And now we have something to remember our beautiful pups forever.

Thank you so much Sean and Kylie, you guys are amazing.
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Elisha Wise
Elisha Wise
22:51 10 Dec 20
recommendsAfter 12.5 years with our boy Diesel we were heartbroken that we had to say goodbye last Saturday 5th December 2020... 💔
We can not Thank you enough Kylie and Sean for taking care of our boy and being so quick to deliver him back to us!
You are amazing ❤️
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Jennalee Ratley
Jennalee Ratley
22:24 13 Oct 20
recommendsOn one of the hardest days of my life, Sean made it that little bit easier saying goodbye. He was so sincere and... helpful. He was able to help with just a few hours notice and knowing my baby girl was being cared for with dignity was so important to me. I was able to pick a beautiful box with a photo plaque and have her paw prints and hair in beautiful keepsakes to.

Highly recommend Furry Friends 5 Stars
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Lucy Mortomore
Lucy Mortomore
05:10 29 Aug 20
recommendsSuch beautiful service from Kylie, that bought my vision to life, very affordable and the quality is amazing, thank you... for taking such great care of my girl.read more
Brianna Sheerin
Brianna Sheerin
03:57 11 Aug 20
recommendsI can't thank Furry Friend Farewells enough for looking after my best friend of 10 years. Beyond grateful and satisfied... with the kind service throughout the process. The personalised certificate and thoughtful poem are a nice touch to the end result 💕🕊read more
Simone Gunn Smith
Simone Gunn Smith
07:49 05 Aug 20
recommendsHighly recommend.. prompt , caring, professional and respectful.. thankyou 🙏🐶
Naomi Pearson
Naomi Pearson
03:04 23 Jun 20
recommendsThankyou for treating our cat with the utmost respect. I could not thank you & your company for everything you have... done.read more
Sharee Abramow Stack
Sharee Abramow Stack
06:08 20 May 20
recommendsThank you for your wonderful service, I feel like I can breath easier now Mia (Dolly) is back with us. At a time of... stress I didn’t think to ask how long it would take and was so greatful that only two days later she was brought home to us. RIP Dolly 💕💕read more
Ed Neeves
Ed Neeves
07:35 21 Apr 20
recommendsThe service you don't want to ever have to use, but the one you need when the time comes. We said goodbye to our 15... year old Weimeraner this April and it was a gut wrenching time. I'd heard such incredible things about Furry Friend Farewells that we really wanted to see if it was worth the 4 hour round trip to have our boy treated right.

Speaking to them in preparation made me realise they were the right people for the job. Whenever I asked a question; "Sure, whatever you need", when I changed the time; "No problem, we're here when you need us", when I asked if I could come early on Saturday morning; "Yes, what works for you".

After an emotional pickup from the vets, 2 hour drive up from Sydney I was greeted with the sort of compassion, respect that you need in that moment. Kylie and Sean treat your pet like the member of the family it is, with grace, from lifting out of the car, to placing on the table to say your final goodbyes. They see the beauty in your pets final stages that I found to be so comforting and it immediately made me feel better.

I left knowing we'd made the right decision to drive all that way and the after care was exceptional too. It represented a level of closure for me and our family and I know Sean and Kylie go above and beyond to do that with intention for all their clients. Our memento's will also give our family a way to remember our boy for ever.

I only wish they ran a bottle shop, serviced cars, cut hair and did all the other items I need that don't you to lose a portion of your heart and soul!

Can't recommend them enough. I would drive 8+ hours each way again to have Kylie and Sean look after our pets.
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Mahnea Hughes
Mahnea Hughes
09:23 19 Apr 20
recommendsMy daughter and I could not thank Furry Friends Farewells enough for the care and consideration they gave us and our... beautiful greyhound Gypsy. The loss of Gypsy was very sudden and heartbreaking, the presentation of Gypsy and the addition of her paw mould was beautiful. We can’t thank you enough xread more
Pamela Marsden
Pamela Marsden
11:14 26 Feb 20
recommendsI was totally devastated when I had to suddenly put my fur baby down Buffy on Monday! I called and spoke to
Kylie,... she was super lovely and easy to deal with. I'm surprised she could even understand me while I sobbed away. Kylie collected Buffy and was gentle and caring. Very understanding. I was surprised to have Buffy return home only two days later, it was a lovely surprise. thank you for helping me keep my baby's memory going!read more
Julie Warry
Julie Warry
08:12 02 Feb 20
recommendsI cannot recommend these wonderful people enough. They picked up my daughters beloved pet after 5pm on a Friday night... of the long weekend and had him back to us by the following Tuesday. Their prompt, caring and professional service was so appreciated at such a difficult time.read more
Kelly Clayton
Kelly Clayton
09:34 13 Jan 20
recommendsThank you for wonderful service with our beautiful Cindy. My Mum was incredibly grateful for your amazing service and... making it such a smooth and easy process. 🐾🐾read more
Andrew Rennie
Andrew Rennie
22:05 10 Jan 20
recommendsWe took Dylan to Furry Friends Farewells at Beresfield, we cannot recommend them highly enough. They provided a... beautiful memorial for Dylan and treated him with dignity. When you have to say goodbye to your pet please think of Kylie and Sean at Furry Friends Farewells. Thank you...read more
Tania Duncan
Tania Duncan
10:13 08 Dec 19
recommendsSean and Kylie's timely response, whist very tearful was extremely respectful, and we knew our beloved was in safe... hands and treated with the utmost respect.

Their personable and extremely thoughtful approach is exactly what is required when families are in grief when saying goodbye. We cannot express our gratitude enough.
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More Reviews
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Andrew

We took Dylan to Furry Friends Farewells at Beresfield, we cannot recommend them highly enough. They provided a beautiful memorial for Dylan and treated him with dignity. When you have to say goodbye to your pet please think of Kylie and Sean at Furry Friends Farewells. Thank you…

Holley

I would recommend furry friend farewells to anyone with a furry friend going to rainbows bridge.. They were very accommodating and caring.. They allowed us time to grieve and cry… they explained the processed and answered all my questions, and listen to my Mavericks storey…

it’s the hardest process to leave a pet and say your final good byes.. but both Kylie and Sean were very helpful, respectful and caring.. they allowed us to say our goodbyes the way we wanted to.. thank you so much x

Cassie

Kylie and fury friend farewells really provided a caring and empathetic service in an extremely hard and sad time for me. Losing George wasn’t just losing a pet, he was family, and I was so happy with the service provided. I absolutely recommend them. Thank you to everyone involved, so much appreciation.

Pamela

I was totally devastated when I had to suddenly put my fur baby down Buffy on Monday! I called and spoke to
Kylie, she was super lovely and easy to deal with. I’m surprised she could even understand me while I sobbed away. Kylie collected Buffy and was gentle and caring. Very understanding. I was surprised to have Buffy return home only two days later, it was a lovely surprise. thank you for helping me keep my baby’s memory going!

Charly

Had a wonderful experience with furry friend farewells, after having places not take me seriously on the cremation of my beloved rabbit, I was able to have her cremated and displayed so beautifully, very professional, very understanding, can’t Thankyou enough for your service highly recommend, if you want an experience that you can cherish over cost I suggest this company.

Leonie

I can’t thank you enough for the wondering, caring and very prompt service you gave with the passing of my most treasured and loved boy Tyson. Your pre payment plan suited me so that I didn’t have to worry about the cost when the moment came for me to say goodbye.
kylie always kept in contact and you always knew what was happening.
Thank you again from the bottom of my heart for bringing my boy back home after only being away from me for 48hours.
😘🙏❤💋

Julie

I cannot recommend these wonderful people enough. They picked up my daughters beloved pet after 5pm on a Friday night of the long weekend and had him back to us by the following Tuesday. Their prompt, caring and professional service was so appreciated at such a difficult time.

Kelly

Thank you for wonderful service with our beautiful Cindy. My Mum was incredibly grateful for your amazing service and making it such a smooth and easy process. 🐾🐾

Bec

Thank u so much guys for taking care of my precious boy ss! Super easy to deal with no fuss at all!! U made this hard time so much easier ❤️

Branfon

Very professional and empathic owners. Our hard time was made a little bit easier.
Thank you once again.

Rochelle

I just wanted to say thank you for everything that your company has done for me and my family since Bella’s passing, from the easy pick up to keeping me updated and the beautiful job that was done on her cremation box, it really means a lot. We are missing her immensely (especially myself) but having these beautiful mementos is definitely making the process a lot easier and more special. Thank you very much.

Liz

Thank you so much Kylie and Sean for taking extra care of my special boy Chappie. Your communication, the timing and the respect you had for me at this difficult time was exceptional. You went above and beyond. I am so grateful to you and will be recommending you in the future of anyone having to undergo this process to take care of their special fur babies. Thanks so much.

Christine

Hello I would like to thank all the people that made my great loss of my little Pomeranian Teacup Missy. You did help me in all I needed to do for her with picking her up from her vet then to your kind and wonderful care of her. Then you brought her home to me. With the care and compassion you showed not only to my Missy myself also. I will not hesitate to tell my friends about the wonderful business you have. 

Selena

Thank you so so so so sooooooooo ever so much!!! Even though he is not how I would like him to be (alive) I’m sooo happy to have my baby home!!! Made me cry how beautifully it’s all done!!! Thank you again, Kryptos Human.

Oliver

Very supportive, understanding and open to the flexibility of transferring the ashes to a new urn when it is back in stock.

Thanks for being so quick, you’ve really helped ease my partner.

Rod and Simone

We really appreciate your handling of our beloved pet, you are amazing.