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(02) 4989 7800

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Servicing Newcastle, Lake Macquarie, The Hunter Valley and Port Stephens

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Client Testimonials

We understand that handing your pet over to a pet crematorium can be a very anxious time. We would like you to feel comfortable with your decision to engage Furry Friend Farewells and we promise to take care of your beloved pet throughout the entire cremation process. Our previous client’s have been very happy with our service and you will too.

Mandy James
Mandy James
08:19 02 May 24
Highly recommend. So lovely and professional. Makes a sad and stressful time just a little more bearable. Thank you.
Donald Penobscot
Donald Penobscot
04:18 29 Apr 24
I'm not the sentimental type, so I'll just say this - they are very professional and as you would expect they are... empathetic and understanding. While I didn't shop around, I found their prices affordable, and I also liked the services they provided such as delivery of the ashes to my address. If you read the other testimonials, you will see how well they deal with people who are grieving. I am here to say they are very good at what they do, and affordable.read more
Sara Ireland
Sara Ireland
23:52 07 Feb 24
The loss of our Sophie girl was horrible and heartbreaking enough without processing the thought of "mass cremation"... arranged by the Vet. Furry Friend Farewells - Pet Cremations put my mind at ease from the beginning that she would be looked after from the point of pickup until she was returned home to me. Having AfterPay was also helpful during a difficult time where I didn't have to worry about being able to cover the unexpected cost outright and I could get her home ASAP! Thank you Furry Friends for your care and dedication in what you do! <3read more
Keira McKay
Keira McKay
03:23 20 Jan 24
In a very difficult time Narelle and her team made a big difference. Such patience and kindness, and the dignity with... which they treated our beautiful Evee was amazing.
I can't recommend them enough.
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Rachel Hain
Rachel Hain
05:39 24 Oct 23
I would like to thank the team that helped make this heartbreaking time a little easier. We lost our beautiful girl... Tupac recently and Furry Friends Farewells were kind and respectful with the whole process. Thank youread more
Colleen Widdon
Colleen Widdon
08:20 05 Aug 23
I just wanted to take this moment to thank all the staff at Furry Friends Farewells, you were professional, caring and... very respectful during this time. From picking up our boy to returning him back home just yesterday (4/08/2023) you made this heartbreaking time a little easier. Thank you 🌈read more
Shanete Merritt
Shanete Merritt
23:25 13 Jul 23
We recently lost our precious fur baby Souzie Q after 12 beautiful years together. Furry Friend Farewells made... everything so easy and helped my family know she was being looked after with as much love and compassion as we had for her as well. I can’t thank you all enough for offering this service and being as amazing as you all are. She is home safe with us and for that I will be eternally grateful forever. Kind regards the Merritt familyread more
Michael Cross
Michael Cross
14:50 05 Jul 23
My mum asked her vet to arrange her dog to be cremated. All arranged without fuss and ashes delivered to her... home.
Very professional service. Mum wants to give this business five stars.
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Brooke Taylor
Brooke Taylor
09:24 18 Apr 23
We found ourselves on a Saturday in a terrible situation where our long standing family member needed to be put down.... It then came up about what to do with her after she went to doggy heaven. In all the emotions, our vet sent our details to Furry Friends and within no time I had a phone call and a plan set that worked for us and what we could manage financially. The staff we encountered were so friendly and caring. Even dropped her back home to us with a caring smile in only a couple of days. I never want to think of us having to use them again but we know where we will go without a doubt.read more
Amanda Hughes
Amanda Hughes
10:12 06 Apr 23
Thank you so much for looking after our boy boss we couldn’t have asked for anything better.
We are so glad to have... him home with us.
The love and compassion you guys have for your clients fur babies is nothing short of perfect you guys made such a hard time a little bit easier knowing his such good hands and his loved so thank you .
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Penny Dyer
Penny Dyer
07:54 03 Apr 23
I just received my boy back today and these people looked after my boy excellent and I love the urn and necklace thank... you guys so much for helping out through this hard time he wasn't just our dog he was our little baby so thank you so muchread more
Monique Ann Bullen
Monique Ann Bullen
22:07 27 Mar 23
I cannot thank Furry Friend Farewells enough. Not only where they loving and supportive they listened to my needs and... helped me every step of the way.
Thankyou so much for bring my girl home to us
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Kristina Cook
Kristina Cook
09:21 29 Nov 22
Thank you so much for bring Bella home and providing us a nice memento to remember Bella by. Its was nice how Furry... Friend Farewells kept in touch through the process. Highly recommended your services to family and friends when it time for their pet to crossover the rainbow bridgeread more
Ange Jane
Ange Jane
05:01 04 Nov 22
Highly recommend such a wonderful service.....from beginning to end our Oakley was treated with so much dignity and... care, as were we.

Thankyou so much for taking care of our beautiful boy until we could bring him home again 🐾🐶💙
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Morgan Crawford
Morgan Crawford
11:03 09 Aug 22
Thank you for bringing our boy home.

My family and I have found it difficult after our boy crossed the rainbow... bridge on July 26th but we are so thankful to the team at Furry Friends Farewells for bringing him home to us. He left his cat brother and his human family behind and we all miss him dearly as he was such an important part of our family for the past 14 years.

We each got a set of prints and hair, and we got his ashes which sit next to his collar, leash and ‘Blind but Happy’ bandanna.

We organised everything on the day we said goodbye. He was picked up a couple hours after we said goodbye to him and we had him home with us within 2 weeks. We were referred to them by our neighbours and friends who had used them before.
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Teresa Hobbs
Teresa Hobbs
05:22 02 May 22
We had to use Furry friends for our beautiful dog Honey at the beginning of February. It was already a difficult... decision to euthanase her but between the wonderful support from the vets, then the amazing support from furry friends it made everything easier. The care that was taken when we dropped her off to when she came home was outstanding. We then had to use them again at the beginning of April when our beautiful bunny Benedict unexpectedly passed away during his desexing operation. The care we have received both times has been so beautiful and incredibly. I honestly wouldn’t take my pets anywhere else. Thank you 😊read more
Roshelle Lewis
Roshelle Lewis
03:09 28 Apr 22
Our first contact and use of website was all smooth sailing. We submitted our order and had put our beautiful boy in... storage at emergency vet as Anzac public holiday. Had his ashes delivered today, however we had ordered for his paw prints to be taken. I wanted it tattooed and to be a replica of my boy. Called up ask where it was they were very relaxed saying probably fell out during delivery in car, only to receive call to advise they never took his prints! I am willing to accept some degree of human error but this is your job, you’re area of expertise to make the loss process easier, instead you have taken that chance from me. I can’t look at his prints, I can’t get a replica done on my foot, I can’t and my family can’t get any comfort from the situation I’ve been put in thanks to your negligence.
You came highly recommended but I will never recommend your service.
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Dimity Tudor
Dimity Tudor
04:28 20 Apr 22
Thank you for taking care of our Crusher boy after he’s sudden passing.. I’m glad to have him back home where he... belongs xxread more
Jenna Sazdanoff
Jenna Sazdanoff
09:06 02 Feb 22
I just wanted to pass on my heart felt thanks for the help and compassion you provided to us on the passing of our much... loved girl Akira. Returning our call late Friday, meeting our vet on Saturday & getting her home to us today in such a beautiful urn & precious certificate means the world to us. Everyone we dealt with helped us through one of our darkest days with such understanding and kindness. I couldn’t recommend you more highly.read more
Jess Carey
Jess Carey
11:17 12 Dec 21
My experience with Furry Friend Farewells was very good, circumstances aside obviously. The service was very easy to... use, I organised everything online which was a relief as I probably wouldn’t have been able to speak to someone if I had to, being such an upsetting time. The lovely lady Rachael (I think) that dropped off my Spencer’s ashes found this out trying to ask how I was. I’m very sorry that I couldn’t string 2 words together, I’m sure I’m not the first person that has cried at you. But I really wanted to leave you the best feedback because your services made this whole part of the situation much easier.
Very professional, very compassionate. Will recommend your services to all.

Thank you again x
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Deb Bennett
Deb Bennett
07:10 11 Nov 21
The total experience from booking , till the return of the ashes of Ollie was so heartfelt, compassionate and... professional … personal messages during the whole process was comforting… Thank you so muchread more
Brenda Steens
Brenda Steens
10:23 10 Nov 21
I recently lost my beautiful dog, Bella. It was unexpected and incredibly hard. The team were absolutely lovely, and so... very patient and kind. My girl was picked up on a Tuesday and I received her beautiful urn back on the Friday. I highly recommend this service, they are nothing but professional and incredibly kind.read more
Hannah KG
Hannah KG
08:55 20 Oct 21
Our family is so thankful for everything you did for us and our beautiful Molly.
We love having her home just in... time to celebrate her 16th birthday last Friday.

Coming out at 8:30pm on a public holiday with very little notice to pick up our darling girl meant so much to us and made an awful day just that little bit easier.

Although I do hate to say it, we will be back one day….
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Tammy Robertson
Tammy Robertson
10:25 28 Jun 21
Amazing, kind and very caring people. I cannot recommend highly enough thank you so much for taking such great care of... my girl Willow and for everything the compassion and caring shown by you all including Rachael on arrival to pick Willow up was so amazing in such a difficult time thank you for everything.read more
Tanya Jarman
Tanya Jarman
04:36 21 Apr 21
Huge thankyou to Furry Friend Farewells for the care understanding and support they showed upon the passing of our... beloved Scruffy dog.read more
Louise Atherton
Louise Atherton
06:57 13 Apr 21
We were very happy with their service. Friendly people who really care about those who have lost their beloved... pets.
Thank you Kylie & Sean.
Tim & Louise Atherton 😌
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Phoebe Bennett
Phoebe Bennett
08:16 24 Mar 21
i couldn’t thank furry friend farewells anymore! the team was amazing and the communication was great. thankyou for... being so amazing with my willow! in tough times like losing a pet furry friend farewells made it easier with their service.read more
Becka Andrews
Becka Andrews
02:36 11 Mar 21
Highly recommended loverly company my princess is back home ,,, can’t thank you guys enough
Marilyn Orman
Marilyn Orman
21:12 25 Feb 21
Furry friends are amazing! They understood our pain and we’re so comforting. Oz came home two days after he went into... their care and his memorial was just what we needed. Thank you so muchread more
Wayne Saunders
Wayne Saunders
22:06 11 Feb 21
I lost my best mate on the 30th of January, I went to furry friends a couple of days later to arrange his cremation... they couldn’t help me enough everything was just the way I wanted thank you furry friend farewells for looking after my mate Hugoread more
Jan Teasdale
Jan Teasdale
01:44 31 Jan 21
We had our little dog, Gus for almost 18 years so it was a very sad farewell for us as we were all very attached to... him. Our grandchildren have grown up with him and they were very upset with his passing. From the first contact with Kylie at Furry Friends, to the final goodbye, a very comforting experience. Kylie was totally professional but understanding of our grief. Every process, from pick up to return delivery of Gus happened exactly as Kylie stated . Thankyou Furry Friends for the way you handled everything. We would highly recommend your company a million times over. The Teasdale family.read more
Lisa Jarrett
Lisa Jarrett
07:46 22 Jan 21
i would like to thank furry friends for being so delicate and so quick with bringing my bella back home to me. prices... are very reasonable. Thankyou so much. Now i can be with my girl forever.read more
Terrence Apthorpe
Terrence Apthorpe
07:39 12 Jan 21
quick, passionate service. would 100% recommend.
Amy Phipps
Amy Phipps
09:08 30 Dec 20
Thank you so much for your compassion and professionalism during such a sad time for our family.
Losing our 13 year... old Labrador, Dora, was a tough time for us but you made it that much easier. She was picked up, cremated and returned to us beautifully presented and with her inked paw prints framed with a beautiful message all within 24hrs for us to forget remember her.
Thank you so much and I will recommend you to everyone I know who finds themselves in this sad situation.
Damien, Amy and family.
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Bron Hutchins
Bron Hutchins
07:09 25 Dec 20
After 19 years of unconditional love, loosing our beautiful girl a few days before Christmas was utterly heartbreaking.... Kylie & Sean where the most helpful, caring and compassionate people and took care of everything in the middle of Xmas eve madness and had Mixy delivered back home before Christmas. I can not thank them enough. Amazing service and highly recommended.read more
Yvette Whiting
Yvette Whiting
19:51 13 Dec 20
I cannot rate these guys highly enough a few weeks back I had to have my dad’s 14yr old lab x put to sleep... 😢Kylie & Sean were amazing to deal with nothing was a problem ,there compassion was amazing and service was excellent five out of five stars from me.⭐️⭐️⭐️⭐️⭐️.Thank you Kylie and Sean 👏👏read more
Alex Noble
Alex Noble
22:31 11 Dec 20
Couldn’t recommend highly enough, after having to say goodbye to our 18 year old beautiful pups Honey and Cosmo, furry... friends farewell made the process afterwards a lot easier then expected. And now we have something to remember our beautiful pups forever.

Thank you so much Sean and Kylie, you guys are amazing.
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Elisha Wise
Elisha Wise
22:51 10 Dec 20
After 12.5 years with our boy Diesel we were heartbroken that we had to say goodbye last Saturday 5th December 2020... 💔
We can not Thank you enough Kylie and Sean for taking care of our boy and being so quick to deliver him back to us!
You are amazing ❤️
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Jennalee Ratley
Jennalee Ratley
22:24 13 Oct 20
On one of the hardest days of my life, Sean made it that little bit easier saying goodbye. He was so sincere and... helpful. He was able to help with just a few hours notice and knowing my baby girl was being cared for with dignity was so important to me. I was able to pick a beautiful box with a photo plaque and have her paw prints and hair in beautiful keepsakes to.

Highly recommend Furry Friends 5 Stars
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Nicole Watson
Nicole Watson
01:53 08 Oct 20
A huge thank you to Sean and Kylie for your wonderful service. Returned our boy Kookie to our house in 2 days in the... beautiful urn we picked for him. Thank you for your kindness and compassion.read more
Lauren Le Mesurier
Lauren Le Mesurier
04:03 23 Sep 20
We said goodbye to our beautiful girl Lilah on Monday. She came back us today. I can not recommend Kylie and Furry... Friend Farewells enough. Thank you for bringing our girl back with so much care and dignity.read more
Lucy Mortomore
Lucy Mortomore
05:10 29 Aug 20
Such beautiful service from Kylie, that bought my vision to life, very affordable and the quality is amazing, thank you... for taking such great care of my girl.read more
Nicole Percival
Nicole Percival
01:19 12 Aug 20
Thankyou so much Furry Friends for your wonderful service. It’s been a hard few days for our family after the sudden... loss of our big boy Mack. We are so grateful to now have him back home with us ❤️read more
Brianna Sheerin
Brianna Sheerin
03:57 11 Aug 20
I can't thank Furry Friend Farewells enough for looking after my best friend of 10 years. Beyond grateful and satisfied... with the kind service throughout the process. The personalised certificate and thoughtful poem are a nice touch to the end result 💕🕊read more
Simone Gunn Smith
Simone Gunn Smith
07:49 05 Aug 20
Highly recommend.. prompt , caring, professional and respectful.. thankyou 🙏🐶
MK Patterson
MK Patterson
07:49 05 Aug 20
Losing my girl suddenly but not so suddenly after a health battle at 13 years young has been the hardest experience. I... couldn’t be happier with the beautiful memorial job for my beautiful girl & would use these guys again. The process was as simple as it could be & whilst I hope I won’t need to use their services in the near future, I absolutely would recommend.read more
Colin Johnston
Colin Johnston
09:39 25 Jun 20
Thank you so much to Kylie and the team for an amazing service, so professional and compassionate. Riley came home... today and we are extremely happy with the results. Our beautiful boy will always be with us.read more
Naomi Pearson
Naomi Pearson
03:04 23 Jun 20
Thankyou for treating our cat with the utmost respect. I could not thank you & your company for everything you have... done.read more
Amy Louise
Amy Louise
01:41 11 Jun 20
I lost my boy suddenly by a hit and run.
Your fast service and to have him back home with me within days was... amazing. I cannot thank you guys enough.read more
Sharee Abramow Stack
Sharee Abramow Stack
06:08 20 May 20
Thank you for your wonderful service, I feel like I can breath easier now Mia (Dolly) is back with us. At a time of... stress I didn’t think to ask how long it would take and was so greatful that only two days later she was brought home to us. RIP Dolly 💕💕read more
More Reviews
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Andrew

We took Dylan to Furry Friends Farewells at Beresfield, we cannot recommend them highly enough. They provided a beautiful memorial for Dylan and treated him with dignity. When you have to say goodbye to your pet please think of Kylie and Sean at Furry Friends Farewells. Thank you…

Holley

I would recommend furry friend farewells to anyone with a furry friend going to rainbows bridge.. They were very accommodating and caring.. They allowed us time to grieve and cry… they explained the processed and answered all my questions, and listen to my Mavericks storey…

it’s the hardest process to leave a pet and say your final good byes.. but both Kylie and Sean were very helpful, respectful and caring.. they allowed us to say our goodbyes the way we wanted to.. thank you so much x

Cassie

Kylie and fury friend farewells really provided a caring and empathetic service in an extremely hard and sad time for me. Losing George wasn’t just losing a pet, he was family, and I was so happy with the service provided. I absolutely recommend them. Thank you to everyone involved, so much appreciation.

Pamela

I was totally devastated when I had to suddenly put my fur baby down Buffy on Monday! I called and spoke to
Kylie, she was super lovely and easy to deal with. I’m surprised she could even understand me while I sobbed away. Kylie collected Buffy and was gentle and caring. Very understanding. I was surprised to have Buffy return home only two days later, it was a lovely surprise. thank you for helping me keep my baby’s memory going!

Charly

Had a wonderful experience with furry friend farewells, after having places not take me seriously on the cremation of my beloved rabbit, I was able to have her cremated and displayed so beautifully, very professional, very understanding, can’t Thankyou enough for your service highly recommend, if you want an experience that you can cherish over cost I suggest this company.

Leonie

I can’t thank you enough for the wondering, caring and very prompt service you gave with the passing of my most treasured and loved boy Tyson. Your pre payment plan suited me so that I didn’t have to worry about the cost when the moment came for me to say goodbye.
kylie always kept in contact and you always knew what was happening.
Thank you again from the bottom of my heart for bringing my boy back home after only being away from me for 48hours.
😘🙏❤💋

Julie

I cannot recommend these wonderful people enough. They picked up my daughters beloved pet after 5pm on a Friday night of the long weekend and had him back to us by the following Tuesday. Their prompt, caring and professional service was so appreciated at such a difficult time.

Kelly

Thank you for wonderful service with our beautiful Cindy. My Mum was incredibly grateful for your amazing service and making it such a smooth and easy process. 🐾🐾

Bec

Thank u so much guys for taking care of my precious boy ss! Super easy to deal with no fuss at all!! U made this hard time so much easier ❤️

Branfon

Very professional and empathic owners. Our hard time was made a little bit easier.
Thank you once again.

Rochelle

I just wanted to say thank you for everything that your company has done for me and my family since Bella’s passing, from the easy pick up to keeping me updated and the beautiful job that was done on her cremation box, it really means a lot. We are missing her immensely (especially myself) but having these beautiful mementos is definitely making the process a lot easier and more special. Thank you very much.

Liz

Thank you so much Kylie and Sean for taking extra care of my special boy Chappie. Your communication, the timing and the respect you had for me at this difficult time was exceptional. You went above and beyond. I am so grateful to you and will be recommending you in the future of anyone having to undergo this process to take care of their special fur babies. Thanks so much.

Christine

Hello I would like to thank all the people that made my great loss of my little Pomeranian Teacup Missy. You did help me in all I needed to do for her with picking her up from her vet then to your kind and wonderful care of her. Then you brought her home to me. With the care and compassion you showed not only to my Missy myself also. I will not hesitate to tell my friends about the wonderful business you have. 

Selena

Thank you so so so so sooooooooo ever so much!!! Even though he is not how I would like him to be (alive) I’m sooo happy to have my baby home!!! Made me cry how beautifully it’s all done!!! Thank you again, Kryptos Human.

Oliver

Very supportive, understanding and open to the flexibility of transferring the ashes to a new urn when it is back in stock.

Thanks for being so quick, you’ve really helped ease my partner.

Rod and Simone

We really appreciate your handling of our beloved pet, you are amazing.