Please contact us if you need our assistance
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0491 743 220

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Servicing Newcastle, The Hunter Valley, Port Stephens and parts of the Central Coast

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Online Booking Form

Please complete the form below to arrange collection of your pet from either home or vet clinic; or if you would like to drop your pet to our crematorium.

Simply fill in the form below and we will be in touch as soon as possible to confirm your booking.

If you would like to pay for your pets cremation online, payments are accepted via Credit Card, Afterpay, Openpay, Osko or bank transfer. 

Please head to our Pay online page to make an online payment after you have submitted the form below.

Opening hours

Office hours
Monday to Friday 7am to 5pm
by appointment only 

Home collection is available 
Monday to Friday 9am to 7pm

Vet Collection is available 
Monday to Friday only

Weekends / After hours / emergencies

We are available to help on weekends between 7am and 7pm however extra fees do apply.
It is preferred to bring your pet to our crematorium on weekends / after hours. 

Weekend home collection can only be arranged by special request.

Please contact us on 0491 743 220 if you require assistance on the weekend.

We will try our best to accommodate but there may be times when we are not available at a time that suits you. If we cannot get to you as quickly as you would like you are always welcome to drop your pet off at our crematorium. 

Terms

Local Vet Clinic Collection
Available Monday to Friday only
You DO NOT need to wait at the clinic for us. Please let the vet staff know you have made arrangements with us and they will be able to keep your pet safely stored until we arrive. Their facilities do allow for safe storage over the weekend if needed.

Collection will be a minimum of 1 hour after your vet appointment time and within 1 business day. 

Vet Appointment for Home Euthanasia – Home Collection
Collection must be a minimum of 1 (one) hour after your scheduled appointment with the vet. We require the minimum timeframe before our arrival as the euthanasia procedure can take up to 45 minutes to 1 hour to perform.

We kindly ask that if the vet is running late and has not arrived 30 minutes before our scheduled arrival time, please give us a call so we can delay our arrival.  

Home collection
Available Monday to Friday 9am to 7pm. We will confirm your booking time by return email after the form has been submitted.

Service Area
Please check our service area map below to see if we collect from your area before submitting booking form. 

Weekends / After hours / emergencies
Please contact us on 0491 743 220 if you require assistance on the weekend.


Service Area
Newcastle, The Hunter Valley, Port Stephens and parts of the Central Coast

Please check our service area map to see if we collect from your area
before making a booking

If collection is required just outside our service area, 

we still may be able to help, please give us a call on 0491 743 220.

Limits apply for distance

Online Booking Form

For bookings required Monday to Friday only

If you require assistance on a weekend or public holiday please call 0491 743 220 to make arrangements

Thank you for submitting an Online Booking Form

We will confirm your booking by return email as soon as possible. We are on the road a fair bit so please be patient, we will reply when it is safe to do so.

If you have submitted a booking form on the weekend for Monday collection we will confirm your booking by Sunday night.  

If your collection is urgent please contact us on
0491 743 220

In the meantime, if you have chosen your preferred urn and any mementos for your pet, please visit our pay online page to pay for your pets cremation online. 

Payment before collection is preferred. 

Payment can be made by card, direct transfer, Afterpay or Openpay.