Please contact us if you need our assistance
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(02) 4989 7800

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Servicing Newcastle, Lake Macquarie, The Hunter Valley and Port Stephens

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Pet Owner Booking Form

To arrange collection of your pet from either home or vet clinic; or if you would like to drop your pet to our crematorium simply click the green “Make a booking” button. 

Once the booking form has been submitted we will be in touch as soon as possible to confirm the booking.

If you would like to pay for your pets cremation online, payments are accepted via Credit Card, Afterpay, Openpay, Osko or bank transfer. 

Please head to our Pay online page to make an online payment after you have submitted your booking request.

Please read our terms of booking below before making a booking request.
Opening hours

Office hours
Monday to Friday 9am to 5pm
by appointment only 

Home collection is available 
Monday to Friday 9am to 7pm

Vet Collection is available 
Monday to Friday 9am to 5pm 

Weekends / After hours / emergencies

We are available to help on weekends however extra fees do apply.
It is preferred to bring your pet to our crematorium on weekends / after hours. 

Weekend home collection can only be arranged by special request.

Please contact us on if you require assistance on the weekend.

We will try our best to accommodate but there may be times when we are not available at a time that suits you. If we cannot get to you as quickly as you would like you are always welcome to drop your pet off at our crematorium. 

Terms

Local Vet Clinic Collection
Available Monday to Friday 9am to 5pm

You DO NOT need to wait at the clinic for us.

The vet clinic has the facilities to safely store and keep your pet safe until we arrive to collect. 
Please let the vet staff know you have made arrangements with us and they will be able to keep your pet safely stored until we arrive. Their facilities do allow for safe storage overnight or over the weekend if needed.

Collection will be a minimum of 1 hour after your vet appointment time and within 1 business day. If your appointment is booked with your vet at 4pm or later, we will collect your pet on the following business day. 

Vet Appointment for Home Euthanasia – Home Collection
Collection must be a minimum of 1 (one) hour after your scheduled appointment with the vet. We require the minimum timeframe before our arrival as the euthanasia procedure can take up to 45 minutes to 1 hour to perform.

We kindly ask that if the vet is running late and has not arrived 30 minutes before our scheduled arrival time, please give us a call so we can delay our arrival.  

Home collection
Available Monday to Friday 9am to 7pm. We will confirm your booking time by return email after the form has been submitted.

Service Area
Please check our service area map below to see if we collect from your area before submitting a booking request. 

Weekends / After hours / emergencies
Please contact us on if you require assistance on the weekend.

 

Service Area
Newcastle, The Hunter Valley, Port Stephens and parts of the Central Coast

Please check our service area map to see if we collect from your area
before making a booking

If collection is required just outside our service area, 

we still may be able to help, please give us a call.

Limits apply for distance

Thank you for submitting an Online Booking Form on behalf of your client

Collection will be scheduled as soon as possible and will be made within 1 business day.

We will contact the client directly to arrange cremation, receive their wishes and urn selection as well as arranging payment. 

Please note ashes will be returned directly to the client.

If you have any questions please do not hesitate to contact us.